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Georgia

IT Operations and Support

Striving to gain market-oriented knowledge and skills to jumpstart your career in IT? Apply for this program and shape your professional path with EPAM experts.
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Registration closed
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Price
Free
Program start
March
Type
Training
Language
English
Duration
9 weeks
Format
Online
Level
Fundamentals
Details

If you enjoy solving technical challenges and collaborating with others, then choose this program and learn to ensure the smooth running of IT operations.  

Our learning path is beginner-friendly, as we will teach you to offer top-notch user support from scratch. By participating, you will have the opportunity to: 

  • Understand the fundamentals of IT operations and IT service management  
  • Explore the best practices and guidelines for ensuring the quality of IT services  
  • Master popular knowledge management tools to gather, organize and share information effectively 
  • Learn how to provide holistic user support, ranging from identifying problems to troubleshooting 
  • Develop your soft skills, such as communication, problem-solving and stress management 

After completing the program, you will gain market-oriented expertise, which you may apply at our company or anywhere else in the IT industry. 

What do we offer?
  1. Industry-focused education with EPAM, a leading software engineering company
  2. Intensive, hands-on learning through numerous practical assignments
  3. Free access to top-notch educational materials and resources
  4. Regular guidance from seasoned mentors throughout your training
  5. Deep dive into your specialization and emerging technologies like GenAI
  6. Opportunity to join the EPAM team upon successful program completion
Training process

The program will last ~2 months and require up to 20 hours of weekly engagement. Guided by EPAM experts, you will:

  1. Explore self-study materials, accessible at any time
  2. Participate in Q&A sessions with EPAM specialists once a week
  3. Complete theoretical quizzes to check your knowledge

After successful graduation, you may have the opportunity to continue your career journey at EPAM, depending on your demonstrated skills and the availability of entry-level positions within the company.

What is required for training:
training-is-for-you

General requirements:

  1. Citizens of Georgia and permanent residents who are eligible to work in this country
  2. Specialists changing careers, final-year university students and graduates
  3. Individuals aged 18 years and older

Skills requirements:

  1. English level from B2 (Upper-Intermediate) and higher 
  2. Basic computer literacy 
  3. Strong communication skills 
  4. Attention to detail and knack for active listening 

Nice to have: 

  1. Basic knowledge of IT service management  
How to get started?
  1. Register on this page. Once you have filled in all the required fields and attached your CV, you will find a confirmation with more details in your mailbox and notifications tab.
  2. Take the English test available in your account's "My assessments" section. You should complete it within 3 days of registration and reach at least a B2 level result to proceed.
  3. Pass the technical assessment available in your account's "My assessments" section. You should complete it within 3 days of registration and reach a score of 70% or above to proceed.
  4. Have a conversation with our AI assistant. We will send you an invitation email with all instructions within 2-3 weeks after you complete all tests (this step will be available only to shortlisted candidates who meet all the requirements and achieve the highest scores).
  5. Receive an invitation to the program. We will share enrollment results and instructions for your learning journey several days before the start.

Please check your profile's mailbox regularly to ensure you receive all important notifications.

What will you learn?
IT Operations Overview 
ITIL Foundations (Concepts, Terms)
IT Service Management (ITSM)
IT Service Management Tools  
Knowledge Management
Soft Skills 
Basic Tools (Outlook, Teams, Microsoft Package)
Operating Systems 
Security Basics 
Troubleshooting Basics 
AI-Powered Support Services
Important notice
  1. This course is for IT beginners eager to explore a career in IT Operations & Support. Applicants with relevant experience in this field may skip training and be considered for EPAM positions if their skills match our job requirements.
  2. Registration, assessment and program start dates are subject to change. Check for updates on this page and via email.
  3. Enrollment is competitive due to the limited number of group spots. We will prioritize applicants with the highest scores who meet all requirements.
  4. We strive to keep the registration and testing process fair for everyone. If we notice any cheating, we will have to reject your application.
  5. If you are interested in applying while enrolled in another EPAM Campus program, please discuss it with your training coordinator first.
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