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IT Operations and Support

Striving to gain market-oriented knowledge and skills to jumpstart your career in IT? Apply for this program and shape your professional path with EPAM experts.
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Pricing
Free
Program start
October
Type
Training
Language
English
Duration
8 weeks
Format
Online
Level
Fundamentals
Details

If you enjoy solving technical challenges and collaborating with others, then choose this program and learn to ensure the smooth running of IT operations.  

Our learning path is beginner-friendly, as we will teach you to offer top-notch user support from scratch. By participating, you will have the opportunity to: 

  • Understand the fundamentals of IT operations and IT service management  
  • Explore the best practices and guidelines for ensuring the quality of IT services  
  • Master popular knowledge management tools to gather, organize and share information effectively 
  • Learn how to provide holistic user support, ranging from identifying problems to troubleshooting 
  • Develop your soft skills, such as communication, problem-solving and stress management 

After completing this program, high-performing candidates may be offered the opportunity to continue their learning according to their level, skills, and available opportunities at EPAM. 

PROGRAM DETAILS:

  • Registration close date: October 10, 2025
  • Program start date: October 27, 2025*
  • Program end date: December 15, 2025
  • Format: online topics and practical tasks, regular sessions with mentors
  • Average engagement for studies: about 10-15 hours per week

* Please note that the program’s start date may slightly change. The selection period will adjust accordingly

What do we offer?
  • Industry-based education. As a leading software engineering company, we will help you explore best practices that the market demands. 
  • Top-notch learning materials. EPAM specialists with extensive project experience have designed and tested our educational content in numerous training runs.  
  • Practice-oriented approach. This comprehensive program focuses on providing you with hands-on experience and practical application of the concepts learned.   
  • Support from training coordinators. We will guide your learning journey and conduct regular Q&A sessions.
Training process

The program will last ~2 months and require ~15 hours of weekly engagement. Guided by our experts, you will:

  • Explore self-study materials, accessible at any time 
  • Complete theoretical quizzes to check your knowledge
  • Participate in Q&A sessions once a week

Upon successful graduation, you may have the opportunity to continue your career journey at EPAM, depending on your demonstrated skills and the availability of entry-level positions within the company.

What is required for training:
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  • English level from B2 (Upper-Intermediate) and higher 
  • Basic computer literacy 
  • Strong communication skills 
  • Attention to detail and knack for active listening 

Nice to have: 

  • Basic knowledge of IT service management  
How to get started?
  1. Register on this page. Once you fill in all the required fields and attach the CV, you will find the confirmation with more details in your mailbox ans notifications tab. 
  2. Take the English test available in your account's "My enrollments" section. You should complete it within 3 days after registration and reach at least a B2 level result to proceed.  
  3. Pass the technical assessment available in your account's "My enrollments" section. You should complete it within 3 days after registration and reach a score of 70% or above to proceed. 
  4. Have an interview with a recruiter. Our specialist will contact you if you complete the previous step successfully. 
  5. Receive an invitation to the program. We will share enrollment results and instructions for your learning journey several days before the start. 

Please check your profile's mailbox regularly to make sure you get all important notifications. 

What will you learn?
IT Operations Overview 
ITIL Foundations (Concepts, Terms)
IT Service Management (ITSM)
IT Service Management Tools  
Knowledge Management
Soft Skills 
Basic Tools (Outlook, Teams, Microsoft Package, Slack)
Operating Systems 
Security Basics 
Troubleshooting Basics 
Useful links
Please read this info before registration
  • This training is only for citizens of Mexico and those who have relocated to this country for a permanent stay. 
  • The learning process will be quite intensive, so we only invite specialists, graduates or students in their final year. 
  • We have designed this course for IT beginners eager to explore a career in IT Operations & Support. If you have some production experience, feel free to explore our career website for job opportunities.
  • We strive to keep the registration and testing process fair for everyone. If we notice any cheating, we will have to reject your application.
  • The program start date may change, so the admission period may be adjusted accordingly. Please regularly check for updates on this page and via email.
  • Considering the limited number of spots, the selection results will be crucial in determining enrollment. 
  • If you are interested in applying while enrolled in another EPAM Campus program, please discuss it with your training coordinator or resource manager first.  
Support Services

Support Services provide the first level of support, acting as the primary contact to resolve basic requests, escalate complex issues and ensure effective communication with users.

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