Georgia
IT Operations and Support
Striving to gain market-oriented knowledge and skills to jumpstart your career in IT? Apply for this program and shape your professional path with EPAM experts.
Pricing
Free
Program start
October
Type
Training
Language
English
Duration
12 weeks
Format
Online
Level
Fundamentals
Details
If you enjoy solving technical challenges and collaborating with others, then choose this program and learn to ensure the smooth running of IT Operations.
Our learning path is beginner-friendly, as we will teach you to offer top-notch user support from scratch. By participating, you will have the opportunity to:
- Understand the fundamentals of IT Operations and IT Service Management
- Explore the best practices and guidelines for ensuring the quality of IT services
- Master popular knowledge management tools to gather, organize and share information effectively
- Learn how to provide holistic user support, ranging from identifying problems to troubleshooting
- Develop your soft skills, such as communication, problem-solving and stress management
After completing the program, you will gain market-oriented expertise, which you may apply at our company or anywhere else in the IT industry.
Training process
The program consists of two stages:
- The first one lasts ~2 months and requires ~15 hours of weekly engagement. You will explore self-study materials, complete assigned tasks and discuss your questions with EPAM mentors during weekly group Q&A sessions.
- If you show good results and successfully pass a technical interview, we'll consider you for open positions at EPAM or invite you to the next stage. It usually lasts ~1-3 months and requires ~20 hours of weekly engagement.
Upon program completion, you may be able to continue your career journey based on your demonstrated skills and available opportunities at EPAM.
What is required for training:
- English level from B2 (Upper-Intermediate) and higher
- Basic computer literacy
- Strong communication skills
- Attention to detail and knack for active listening
Nice to have:
- Basic knowledge of ITSM Services
How to get started?
- Register on this page. Once you fill in all the required fields and attach the CV, you will find the confirmation with more details in your mailbox or notifications tab. 
- Take an English test available in your profile. You should complete it within 3 days after your registration date and reach the B2 (Upper-Intermediate) level result to proceed. 
- Pass a technical assessment available in your account's "My enrollments" section. You should complete it within 3 days after your registration date and reach a score of 70% or above to proceed.
- Have a phone interview with a recruiter. Our specialist will contact you to ask some general questions and guide you through the next steps.
- Receive an invitation to the program. We will inform you of the enrollment results and share instructions for your learning journey several days before the start.
Please check your profile's mailbox regularly to make sure you get all important notifications.
What will you learn?
IT Operations Overview 
ITIL Foundations (Concepts, Terms)
IT Service Management (ITSM)
IT Service Management Tools  
Knowledge Management
Soft Skills 
Basic Tools (Outlook, Teams, Microsoft Package, Slack)
Operating Systems 
Security Basics 
Troubleshooting Basics 
Useful links
Please read this info before registration
- This program is for citizens of Georgia and specialists relocated to this country for a permanent stay.
- The learning will be intensive, so we only invite graduates and students in their final academic year.
- Considering the limited number of places in the group, the selection results will be decisive factors in the enrollment.
- The program's start date may change, so the selection period may be adjusted accordingly. Please regularly check for updates on this page and via email.
- This external course is not available for current participants of EPAM Campus and EPAM employees. Feel free to contact your Training Coordinator or Resource Manager regarding other opportunities.
IT Operations and Support
October · 12 weeks
Training · Online
English
Fundamentals
Georgia
Free
Have any questions? Contact us
Contact Center